top of page

Shipping & Returns

Processing Times

All orders are processed and shipped within 2–4 business days. Processing times for original artwork and custom commissions may vary and will be communicated after purchase.

Standard delivery typically takes approximately 15–20 business days from the date of dispatch. Estimated shipping timelines will be displayed at checkout once the delivery country or region is entered. For certain regions, delivery may take up to 4–6 weeks depending on the destination, local postal services, and customs processing times. In some cases, shipments may experience additional delays due to circumstances beyond our control, including severe weather conditions, natural disasters, customs clearance, transportation disruptions, strikes, civil unrest, political situations, public emergencies, or other unforeseen circumstances affecting the carrier’s operations or delivery routes.

If extended delays occur, we will keep customers informed with updated delivery estimates whenever possible.

​

Shipping Locations

We ship to Canada, the United States, and international destinations. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer.

​

European Union (EU) Shipping Update

Due to a significant increase in international shipping costs, I am no longer able to offer free shipping to European Union (EU) countries. As a small business run by one person, I always try to keep shipping as affordable as possible, but these recent changes have made it unsustainable.

​

Temporary Shipping Restrictions

Due to new European Union (EU) customs and import VAT requirements that came into effect on July 1, 2026, many shipping carriers have temporarily suspended parcel services for goods to the following countries while they implement the new regulations:

  • Austria

  • Belgium

  • Czech Republic

  • Denmark

  • Finland

  • France

  • Germany

  • Ireland

  • Italy

  • Luxembourg

  • Portugal

  • Spain

​

These temporary suspensions apply only to parcel shipments containing goods. Letter-post and International Registered Mail services to these destinations are still available.

​

Before You Place an Order

If you're ordering from one of the countries listed above, please contact me before placing your order through Instagram or the contact form on my website. This allows me to confirm the best available shipping option and ensure your artwork can be delivered safely and without unnecessary delays.

​​

Shipping Methods, Tracking & Costs

Shipping rates are calculated at checkout based on the destination country or region. We offer flat-rate shipping determined by the delivery location. All orders are shipped with tracking once they have been dispatched. Customers who require an Express shipping option are welcome to contact us prior to placing their order. We will do our best to accommodate expedited shipping requests where possible.

​

Packaging

All items are professionally packaged to ensure safe delivery.

  • Prints and paper goods are shipped in rigid mailers

  • Original artworks are packed using protective materials suitable for fine art shipping

​

Returns & Refund Policy

All orders are carefully packed and shipped with tracking. Once an order has been handed over to the shipping carrier, delivery times and handling are outside our control. However, if an order is significantly delayed, appears to be lost, or encounters a delivery issue, we will work with the carrier to resolve the matter. All sales are final unless an item arrives damaged or defective.

​

Delayed or Missing Packages

If your package has not arrived within the expected delivery timeframe, please contact us so we can review the tracking information and, where applicable, submit a service request or investigation with the shipping carrier.

Refunds or other resolutions will be determined based on the carrier’s final update or investigation outcome. If the carrier confirms that the package is lost or cannot be delivered, the refund will be initiated once the carrier has provided its final status.

Please note that carrier investigations may take additional time, and refunds cannot be processed while a package is still actively in transit or while the carrier investigation is ongoing.

​

Address Verification or Delivery Issues

If a package is delayed because the carrier is verifying the delivery address, unable to complete delivery, or requires additional information from the receiver, we will do our best to assist with the carrier. Customers may be contacted by the carrier directly if additional information is required.

​

Packages Returned to Us

If a package is returned to us because the receiver was unavailable, the address provided was incorrect or incomplete, the package was not collected, or delivery could not be completed for reasons related to the receiver:

  • The product amount will be refunded once the package is received and verified.

  • Original shipping charges are non-refundable.

  • If you would like the order to be shipped again, additional shipping charges will apply.

​

General Returns

Returns are not accepted for general dissatisfaction or change of mind.

Requests related to damaged or incorrect items must be submitted within 7 days of delivery and must include clear photo proof.

​

Refund Processing

Approved refunds will be processed within 10 business days after the returned item or package is received and verified, or after the shipping carrier has provided its final investigation outcome, where applicable.

Once a refund has been processed, it may take an additional 7–10 business days to appear in your account, depending on your bank or card issuer.

​

Important Notes

  • Delivery timelines provided by the carrier are estimates and may vary.

  • A package that is still in transit is not considered lost until the carrier confirms its status or completes its investigation.

  • Packages marked as delivered by the carrier are not eligible for a refund or replacement solely because they cannot be located by the recipient.

  • We are unable to accept responsibility for delays caused by incorrect or incomplete addresses, missed deliveries, failure to collect a package, or other circumstances outside our control.

  • Refunds related to lost or undeliverable packages are processed based on the carrier’s final investigation or status.

​

bottom of page