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Shipping & Returns

Processing Times

All orders are processed and shipped within 2–4 business days. Processing times for original artwork and custom commissions may vary and will be communicated after purchase.

Standard delivery typically takes approximately 15–20 business days from the date of dispatch. Estimated shipping timelines will be displayed at checkout once the delivery country or region is entered. For certain regions, delivery may take up to 4–6 weeks depending on the destination, local postal services, and customs processing times. In some cases, shipments may experience additional delays due to location-specific factors or customs clearance.

If extended delays occur, we will keep customers informed with updated delivery estimates whenever possible.

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Shipping Locations

We ship to Canada, the United States, and international destinations. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer.

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European Union (EU) Shipping Update

Due to a significant increase in international shipping costs, I am no longer able to offer free shipping to European Union (EU) countries. As a small business run by one person, I always try to keep shipping as affordable as possible, but these recent changes have made it unsustainable.

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Temporary Shipping Restrictions

Due to new European Union (EU) customs and import VAT requirements that came into effect on July 1, 2026, many shipping carriers have temporarily suspended parcel services for goods to the following countries while they implement the new regulations:

  • Austria

  • Belgium

  • Czech Republic

  • Denmark

  • Finland

  • France

  • Germany

  • Ireland

  • Italy

  • Luxembourg

  • Portugal

  • Spain

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These temporary suspensions apply only to parcel shipments containing goods. Letter-post and International Registered Mail services to these destinations are still available.

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Before You Place an Order

If you're ordering from one of the countries listed above, please contact me before placing your order through Instagram or the contact form on my website. This allows me to confirm the best available shipping option and ensure your artwork can be delivered safely and without unnecessary delays.

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Shipping Methods, Tracking & Costs

Shipping rates are calculated at checkout based on the destination country or region. We offer flat-rate shipping determined by the delivery location. All orders are shipped with tracking once they have been dispatched. Customers who require an Express shipping option are welcome to contact us prior to placing their order. We will do our best to accommodate expedited shipping requests where possible.

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Packaging

All items are professionally packaged to ensure safe delivery.

  • Prints and paper goods are shipped in rigid mailers

  • Original artworks are packed using protective materials suitable for fine art shipping

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Returns & Refund Policy

All sales are final unless an item arrives damaged or defective.

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Eligible Returns

Returns are accepted only for damaged or defective items and must meet the following conditions:

  • Reported within 7 days of delivery

  • Photo evidence of the damaged item and/or packaging provided

  • A detailed description of the issue submitted via email

  • Item returned in the condition it was received

  • Return shipping costs are the responsibility of the buyer

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The Artist Affair reserves the right to approve or decline any return or exchange request.

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Refunds

Approved refunds will be processed within 10 business days after the returned item is received and verified. Refunds may take an additional 7–10 business days to appear, depending on your bank or card issuer.

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Important Notes

  • Requests outside the 7-day window or without photo proof cannot be accepted

  • Missing packages marked as delivered by the courier are not eligible for refund or replacement

  • Returns are not accepted for general dissatisfaction or change of mind

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